In case of any issue, Footwear Menders offer 10 days easy exchange policy
How to exchange?
1st of all contact us on Facebook, Instagram or WhatsApp (03360115881), inform us about the situations.
Who will Pick & Drop:
For major cities of Pakistan, We offer reverse pickup & Replacement options.
Our CSR will decide which policy is well determined in your area
Courier will pick and drop the parcel
(KINDLY NOTE: This policy is not valid for rural areas or small cities)
For rural areas or small cities, the consignee has to send her/his parcel back to us via any courier service
As it received next will be dispatching
Who will pay the charges:
In any type/case of replacement, the consignee has to bear all the delivery charges
How much delivery charges ?
Rs 150 for 1 side in case of Reverse pickup or Replacement option
Can I exchange with other items?
*Yes customer can change with any other item with same or above price range
We properly check & maintain the pair before dispatching, In case of any defective pair we stop/hold the order or sometimes cancel the order if the product gets out of stock
After all of our effort if a customer gets defected pair then the consignee must have to inform us with is 3 days of receiving. The same 10 days exchange policy (As above) is valid in this case as well
Note: Footwear Menders do not accept any claim, exchange or refund on used items
Currently, Footwear Menders do not offer any refund policy, In the future soon we will be available with a refund policy as well