🔄 Exchange Policy (All Orders including COD)

You can exchange your product within 10 days of delivery.

• Send the product back through any courier service.
• The item must be unused, in original packaging, and with tags.
• Write your required exchange on the back of the invoice.

Processing Time: Please allow 2–4 days for your parcel to reach us. Once received, exchanges are processed within 24–48 hours.

💸 Refund Policy (Prepaid Orders Only)

• Send the parcel via any courier service.
• Write your Bank / Easypaisa / JazzCash details on the invoice.
• Refund is processed within 7–8 working days after receiving the item.
• Delivery charges are non-refundable.
• Delivery charges will be deducted from prepaid refunds.

Note: COD orders are exchange-only (no refunds).

🔁 Exchange With Other Items

• COD Orders: Same or higher-priced items only.
• Prepaid Orders: Exchange allowed with any price item.

📍 Return / Shop Address

Footwear Menders
Shop G7, Ground Floor, Midway Centrum Mall,
6th Road, Rawalpindi.
WhatsApp: 0343-8528184

📞 Contact

WhatsApp:
0343-8528184 / 0305-5369911

Call Only:
0336-0115881
051-4853049

Email:
info@footwearmenders.com
(If your concern is not resolved by our support team, you may contact our Customer Relations Manager at this email.)