Exchange & Refund

✅ 10-Day Easy Exchange & Refund Policy (on Prepaid Orders)

If you face any issue with your purchase, we offer a 10-day easy exchange and refund option exclusively for prepaid orders. We want your experience to be as flexible and convenient as possible.

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🔄 Exchange Policy (All Orders including COD)

Whether you paid online or chose Cash on Delivery, you can easily exchange your item within 10 days. To initiate an exchange:

• Send the product back to our shop address via any courier service.

• Include your name and contact number (same as order) inside the package.

• Once received, we’ll contact you through WhatsApp, SMS, or email, and dispatch your replacement with a new tracking number.

You may also visit our store directly to exchange the item.

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💸 Refunds (For Prepaid Orders Only)

Refunds are processed only on prepaid orders. Once we receive the returned item in original condition, your refund will be transferred to your Bank / Easypaisa / JazzCash account within 7 working days. Refunds are handled weekly and usually processed every Sunday.

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🔁 Exchange with Other Items?

Yes! You can exchange your item with any other available product in our store.

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🛠️ Defective Pair?

Every pair is carefully inspected before dispatch. If you receive a defective item, please notify us within 2 days. Our 10-day exchange policy applies in such cases.

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🚚 Delivery Charges

• Standard delivery charges: Rs. 190 per pair.

• Delivery charges are non-refundable

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📌 Important Notes

• Sale items are exchangeable but non-refundable.

• Returned items must be unused, unwashed, and in original condition with tags intact.

• When sending back the product, please include the shoebox in a flyer or shopping bag.

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For any help, please WhatsApp us at 0343-8528184.